PropertyPulse.Ai
Fulfillment Policy

Digital Service Activation

Account Setup and Access:

• Standard Accounts: Activated within 24 hours of successful payment processing
• Premium Subscriptions: Features enabled immediately upon subscription confirmation
• Enterprise Accounts: API access credentials provided within 2 business hours
• Data Imports: Account migrations completed within 5-7 business days depending on data volume

Service Delivery Method:

• All services are delivered electronically through our web platform at propertypulse.ai
• Mobile applications available for download from official app stores
• No physical shipping or delivery required for our digital services
• Services accessible 24/7 through internet connection in supported geographic regions

Geographic Availability:

• Services available to users in supported regions as specified on our website
• Certain features may be restricted based on local real estate regulations
• Enterprise implementations may require additional delivery timelines as specified in separate service agreements

Technical Requirements

System Requirements:

• Modern web browser with JavaScript enabled
• Stable internet connection for optimal performance
• Mobile devices: iOS 12+ or Android 8.0+ for mobile app access
• API access requires authentication credentials and developer integration

Subscription Types

Available Plans:

• Free Plan: Basic property search with limited features
• Premium Individual: Enhanced search, AI recommendations, and premium data access
• Professional: Advanced analytics, lead management, and professional tools
• Enterprise: Custom solutions, API access, and dedicated support

Billing Cycles

Payment Frequency:

• Monthly subscriptions: Charged on the same date each month
• Annual subscriptions: Charged annually with discounted pricing
• Enterprise plans: Custom billing terms available (quarterly, annual, or invoice-based)

Payment Processing:

• Payments processed securely through Stripe and other approved payment processors
• Automatic renewal unless canceled prior to renewal date
• Payment failures result in account suspension after a 7-day grace period
• Multiple payment methods accepted: credit cards, debit cards, and ACH transfers

How to Cancel

Cancellation Methods:

• Self-Service: Cancel anytime through your account settings dashboard
• Email Support: Send cancellation request to support@propertypulse.ai
• Phone Support: Call our customer service during business hours
• Enterprise Accounts: Contact your dedicated account manager

Cancellation Effective Date

Timing and Access:

• Cancellations take effect at the end of your current billing period
• You retain full access to paid features until your subscription expires
• No partial refunds provided for unused portions of subscription periods
• Immediate termination available upon request (results in immediate loss of access)

Account Reactivation

Restoration Options:

• Canceled accounts can be reactivated within 90 days with full data restoration
• All previous settings, preferences, and data are preserved during the 90-day period
• After 90 days, accounts are permanently deleted and cannot be recovered
• New account required if restoration is requested after the 90-day period

What Happens After Cancellation

Data and Access:

• Immediate loss of premium features and AI-powered tools
• Limited access to basic features may continue based on plan type
• Data export tools remain available for 30 days post-cancellation
• Email notifications and account communications cease upon cancellation

Refund Eligibility

We generally provide refunds only in the following circumstances:

Technical Service Failures:

• Service outages exceeding 72 consecutive hours
• Critical platform functionality unavailable for extended periods
• Data loss or corruption due to our system failures
• Inability to access account due to our technical errors

Billing and Payment Errors:

• Duplicate charges or processing errors
• Unauthorized transactions (subject to fraud investigation)
• Incorrect subscription plan charges
• Currency conversion or payment processing mistakes

Service Level Agreement (SLA) Breaches:

• Failure to meet guaranteed uptime commitments (99.5% for standard, 99.9% for enterprise)
• Response time failures for enterprise support commitments
• Data refresh delays exceeding specified timeframes

Refund Request Process

How to Request a Refund:

• Submit Request: Email support@propertypulse.ai within 30 days of the qualifying event
• Provide Details: Include account information, transaction details, and reason for refund
• Allow Processing Time: Refunds processed within 5-10 business days after approval
• Receive Confirmation: Email confirmation sent upon refund completion

Required Information:

• Account email address and user ID
• Transaction ID or invoice number
• Detailed description of the issue or qualifying event
• Supporting documentation when applicable

Refund Method and Timeline

Processing Details:

• Refunds issued to the original payment method used for the transaction
• Credit card refunds: 3-5 business days to appear on statement
• Bank transfer refunds: 5-10 business days depending on financial institution
• Service credits may be offered as an alternative to monetary refunds

Situations Where Refunds Are Not Provided

Non-Refundable Circumstances:

• Voluntary cancellations or subscription downgrades
• Violation of Terms of Service resulting in account termination
• Change of mind or dissatisfaction with service features
• Failure to use the service or access account
• Third-party payment processing fees
• Requests made more than 30 days after the qualifying event

Data Portability Rights

Export Options:

• Standard Export: Data available in CSV or JSON format through account dashboard
• Custom Export: Enterprise customers may request specific data formats
• API Export: Programmatic data access for technical users
• Migration Assistance: Support provided for transitioning to alternative platforms

Export Timeline:

• Self-service exports: Available immediately through platform tools
• Custom export requests: Processed within 48 hours during business days
• Large dataset exports: May require additional processing time with advance notice
• Emergency export requests: Expedited processing available for urgent situations

Account Data Management

Data Retention:

• Active accounts: Data retained indefinitely while subscription is active
• Canceled accounts: Data preserved for 90 days to allow reactivation
• Deleted accounts: Permanent deletion after 90-day grace period
• Legal holds: Data may be retained longer if required by law or pending disputes

Data Security:

• All exports provided through secure, encrypted download links
• Temporary download links expire after 72 hours for security
• No data transmitted via unencrypted email or unsecured methods
• Two-factor authentication required for sensitive data export requests

Support Availability

Support Hours:

• Standard Support: Monday-Friday, 9:00 AM - 6:00 PM EST
• Premium Support: Extended hours for premium subscribers
• Enterprise Support: Dedicated support representatives during business hours
• Emergency Support: 24/7 availability for critical system issues

Response Time Commitments

Service Level Targets:

• General Inquiries: Response within 24 hours
• Billing Issues: Response within 12 hours during business days
• Technical Problems: Response within 4 hours for premium subscribers
• Enterprise Issues: Response within 2 hours with dedicated support

Support Channels

How to Contact Us:

• Email Support: support@propertypulse.ai
• Phone Support: Available for premium and enterprise customers
• Online Form: Submit support requests through our website

Issue Escalation Process

Resolution Pathway:

• Initial Support: Ticket assigned to appropriate support specialist
• Technical Escalation: Complex issues escalated to engineering team
• Management Review: Unresolved issues escalated to support management
• Executive Resolution: Final escalation for persistent problems

Resolution Pathway:

• Automatic service credits applied for qualifying service disruptions
• Manual service credits available for billing errors or support failures
• Credits applied to future billing cycles and cannot be refunded as cash
• Maximum monthly service credits limited to 50% of subscription fee

Enterprise Service Delivery

Custom Implementation:

• Dedicated onboarding and implementation support
• Custom API development and integration assistance
• Tailored data import and migration services
• White-label solutions and custom branding options

Service Level Agreements:

• Custom SLA terms available for enterprise customers
• Guaranteed uptime commitments up to 99.9%
• Dedicated support channels and response time guarantees
• Regular service reviews and performance reporting

Custom Billing Arrangements

Flexible Payment Options:

• Quarterly and annual billing cycles
• Purchase order and invoice-based payments
• Custom pricing for high-volume usage
• Multi-year contract discounts available

Payment Card Industry (PCI) Compliance

• All payment processing meets PCI DSS standards
• Customer payment information encrypted and securely stored
• No storage of sensitive payment data on our servers
• Regular security audits and compliance monitoring

Regulatory Compliance

• Fulfillment practices comply with applicable consumer protection laws
• Automatic compliance with state and federal billing regulations
• GDPR and CCPA compliance for data handling and retention
• Regular review of policies to maintain regulatory alignment

Dispute Resolution

Billing Disputes:

• Disputes must be raised within 60 days of the disputed charge
• Investigation and response provided within 10 business days
• Temporary service credits may be applied during dispute resolution
• Chargebacks may result in account suspension pending resolution

Modification of Policies

Change Notification:

• Material changes communicated via email to registered account addresses
• 30 days advance notice provided for changes affecting billing or refunds
• Policy changes posted on website with updated effective date
• Continued use of service constitutes acceptance of updated policies

Emergency Policy Changes

Immediate Updates:

• Emergency changes may be implemented immediately for security or legal compliance
• Retroactive notice provided as soon as reasonably possible
• User rights and existing commitments honored to the maximum extent possible

Fulfillment and Billing Inquiries

Primary Contacts:

• General Questions: support@propertypulse.ai or through our website
• Billing and Refunds: billing@propertypulse.ai or through our website
• Technical Issues: support@propertypulse.ai or through our website

Business Hours

Monday - Friday: 9:00 AM - 6:00 PM EST
Emergency Support: 24/7 for critical issues
Response Times: See Section 6 for specific commitments

Integration with Terms of Service

This Fulfillment Policy is governed by and incorporated into our Terms of Service. In case of any conflict between this Policy and the Terms of Service, the Terms of Service shall prevail. All dispute resolution, limitation of liability, and other legal provisions in the Terms of Service apply to this Fulfillment Policy.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROPERTYPULSE.AI'S LIABILITY FOR ANY FULFILLMENT-RELATED ISSUES SHALL NOT EXCEED THE AMOUNT PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

Force Majeure

Fulfillment commitments may be suspended or modified due to circumstances beyond our reasonable control, including natural disasters, pandemics, government actions, or technical infrastructure failures affecting third-party service providers.